Privacy Policy

Effective Date: June 11, 2025

1. Introduction

Welcome to ServerLens, a Discord Analytics Platform. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we handle your data when you use our services, including what data we collect, how we use it, and your privacy rights.

2. Data We Collect

When you install ServerLens on your Discord server, we collect the following types of data:

  • Messages: We collect and store messages sent in channels where ServerLens is active.
  • User Information: We collect and store information about users on the server, such as usernames, user IDs, and roles.
  • Channel and Server Data: We collect and store data about the channels and servers where ServerLens is installed, including channel names, IDs, and server settings.
  • AI Interaction Data: When you use our AI features, such as the `/ai` slash command, we collect your queries, the server data accessed to answer those queries, and the AI-generated responses.
  • Subscription Information: When you subscribe to a paid plan, we collect information necessary to manage your subscription, such as your chosen plan, subscription status, and billing history. Payment processing is handled entirely by our third-party payment processor, Stripe. We do not directly collect or store your payment card details.

3. How We Use Your Data

We use the data collected by ServerLens for the following purposes:

  • Analytics: To provide insights and analytics about server activity, user engagement, and message trends.
  • Service Improvement: To improve our services, develop new features, and enhance user experience.
  • Support: To provide customer support and respond to inquiries.
  • AI Services: To process your queries through our AI features, generate responses to your questions about server data, and improve the accuracy and relevance of AI-generated content.

4. Data Sharing and Disclosure

We do not share your personal data or any data collected from your Discord server with third parties, except in the following circumstances:

  • Legal Compliance: We may disclose your data if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: If ServerLens is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
  • Service Providers: We may share your data with trusted third-party service providers who assist us in operating our services, subject to strict data protection obligations. This includes AI technology providers who process queries and server data when you use features like the `/ai` slash command.
  • User Management and Authentication: We utilize Clerk.com for user management and authentication services. When you create an account or log in to ServerLens, certain personal information, such as your email address and user ID, is processed by Clerk.com to facilitate secure access and manage your user account. Clerk.com processes this data as a data processor on our behalf, subject to strict data protection obligations and their own privacy policy. You can review Clerk.com's privacy policy at https://clerk.com/legal/privacy.
  • Payment Processors (Stripe): We use Stripe as our third-party payment processor for all paid subscriptions. When you make a payment, your payment information is directly provided to Stripe. We share necessary subscription-related information (e.g., your chosen plan, billing address, email) with Stripe to facilitate the transaction and manage your subscription. Stripe processes this data in accordance with its own privacy policy. You can review Stripe's privacy policy at https://stripe.com/privacy.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

7. AI Features and Data Processing

ServerLens offers AI-powered features, including the `/ai` slash command, which allows you to ask questions about your server data and receive AI-generated responses. When you use these AI features:

a) Query Processing: Your questions and relevant server data are processed using artificial intelligence technology. This may involve sending your query and necessary server data to our trusted AI technology partners, such as Anthropic (provider of Claude AI).

b) Data Used: When processing AI queries, we only use the data necessary to answer your specific question, which may include message content, user activity metrics, channel statistics, and other server analytics data already collected by ServerLens.

c) AI-Generated Content: Responses to your queries are generated by artificial intelligence and are provided for informational purposes only. AI-generated results may be inaccurate, incomplete, or not suitable for all purposes.

d) Data Retention: We retain AI queries and generated responses to improve our services and troubleshoot issues.

e) Third-Party Processing: When you use AI features, your queries and necessary server data may be processed by our AI technology partners. These partners are contractually obligated to handle your data securely and in compliance with applicable privacy laws. They are prohibited from using your data for purposes other than providing AI services to ServerLens.

8. Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to request access to your data.
  • Correction: You have the right to request correction of any inaccurate or incomplete data.
  • Deletion: You have the right to request deletion of your data, subject to certain conditions.
  • Objection: You have the right to object to the processing of your data in certain circumstances.
  • Data Portability: You have the right to request transfer of your data to another service provider.

For AI-generated content: You have the right to know when content is AI-generated. All responses from our `/ai` slash command are clearly labeled as AI-generated. You also have the right to request human review of significant decisions based solely on AI-generated information, though we recommend verifying any critical information through multiple sources.

To exercise any of these rights, please contact us at support@serverlens.app.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website and updating the effective date at the top of this policy. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us.

Thank you for using ServerLens. We are committed to protecting your privacy and providing a secure and transparent service.